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Ting Mobile Review: An MVNO With Exceptional Customer Service

By
Sara Nuss
May 22, 2023

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There is nothing more important than finding an affordable cell phone plan that is great for either you or your family. Sometimes MVNOs are some of the most reliable carriers out there because they can provide cheaper prepaid plans and better customer service, all for the same coverage and service you receive from a large carrier. 

Main image courtesy of Andrioid Guys

One of the best mobile virtual network operators, or MVNOs, that are out there currently is Ting Mobile. They are known for having outstanding customer service and some of the best and most reliable cell phone plans. Their plans are great for individuals or families and you can be covered no matter how many lines you need, for a price you’ll want.

If you’re interested in learning more about Ting Mobile, consider getting to know them to decide if they’re the best carrier for you!

If you want to switch cell phone carriers, then consider looking into Really to help you with all of your phone services needs! At Really, you can compare phone plans to get more bang for your buck, and you can see what carriers and plans are in your area, sort by price, best value and more, and even click on the plan you wish to learn more about in an instant. 

Ting Mobile At a Glance

Ting Mobile is one of the most popular MVNOs throughout the country due to their reliability, great customer service, and also their affordable plans. It’s important to get to know a little bit more about the basics of this MVNO before signing up for a plan, so take a look at what they’re known for. 

Best for: It’s important to get an idea of what Ting Mobile is known for, and the biggest one is their customer service. Every customer service representative working for Ting Mobile works together to make sure that you’re satisfied with your plan, service, coverage, and to answer any questions that you may have. They are also known for their affordability and reliability with their network service and coverage too. 

Price: Ting Mobile cell phone plans are incredibly affordable and they can cost as little as $10 per month. You can look to pay on average, around $10 to $55 per line per month depending on the plan that you choose. 

Plan: No matter if you’re looking for an individual cell phone plan or a family one, there are plenty of options to choose from when it comes to signing up for a Ting Mobile cell phone plan. You can add multiple lines to any plan, and they offer set data allotment plans all with high-speed 4G LTE or 5G data coverage too.

Network: Ting Mobile uses either T-Mobile or Verizon Wireless’ coverage. Depending on the area that you live in and what is better is the network you will end up using, but both are great options with reliable service and coverage in  city and in rural areas. 

Can you use your own phone? One of the best parts about signing up for a new cell phone plan through Ting Mobile is that you are able to use your current cell phone and switch it to your new plan. Purchasing Ting Mobile’s SIM card kit that costs $1, and you can use your own cell phone, as long as it’s unlocked, and save even more money. 

Choosing a Ting Mobile cell phone plan can be better on your wallet for you and your family. Image courtesy of Ting Blog

Ting Mobile: Pros & Cons

Ting Mobile has a ton of pros and cons and maybe to you, the pros can outweigh the cons that they might have.

👍 What We Liked

  • Exceptional Customer Service. Ting Mobile is known for having polite and respectful customer service representatives that work towards making sure that you are satisfied with your plan and answer any questions you may have.
  • Affordable Cell Phone Plans. Having affordable cell phone plans is essential and you can pay as little as $10 per month for a cell phone plan through Ting Mobile.
  • Contract-Free Plans. Ting Mobile offers its customers no-contract, prepaid cell phone plans allowing you to customize your plans with how much data you need and upgrade and downgrade at any time. 
  • Use T-Mobile or Verizon Wireless’ Network. Having reliable network coverage is crucial, and T-Mobile and Verizon Wireless’ through Ting Mobile is great and gives you the best coverage no matter where you live. 
  • No Hidden Fees. The best part about Ting Mobile is that you can see just how much you pay for right on the website, so you don’t have to worry about extra taxes or hidden fees. 

👎 What We Didn’t Like

  • Device Financing. While purchasing a brand new cell phone may be what you need for your plan, Ting Mobile doesn’t offer any big discounts on any phone and requires device financing. 
  • Multiple Lines Must Use the Same Plan. Many carriers allow each line on your phone plan to choose how much data they need, among other features, but with Ting Mobile, everyone is under the same plan. 
  • No Physical Stores to go to. Ting Mobile doesn’t have any physical stores for its customers to go to, so if you have any questions, you can contact their customer service line or chat with a representative at any time of the day. 
  • No Refunds for Early Cancellation. There may be no early termination fees for deciding that you don’t want a cell phone plan through Ting Mobile anymore, but you won’t get a refund for the rest of the month where you’re not using their service. 
  • No Truly Unlimited Plans. Ting Mobile advertises that they have unlimited data plans, but in reality, there is a data cap on high-speed 4G LTE or 5G data. After you reach your allotment, you will get slower data speeds.

Ting Mobile Services & Features

Ting Mobile has a ton of services and features to offer on all of their plans that consist of the following:

  • Unlimited talk and text on all plans
  • Set data allotment plans
  • T-Mobile’s fast network service and coverage
  • All plans except the Flex plan include an allowance of 4G LTE and 5G data
  • Once data cap is reached, high-speed data will slow down to 2GB for the remainder of the billing cycle
  • No hidden or extra fees
  • Mobile hotspot on all plans
  • No data overage charges
  • 2G data speeds after exceeding data allotment

Ting Mobile Plans & Pricing

It is also important to get familiar with the type of plans that are offered on a Ting Mobile cell phone plan before signing up. There are a few different plan options to choose from that all feature affordable prices, set data allotment plans, and also unlimited ones that can range from:

  • Flex Plan - $10 per month plus $5 per shared GB
  • Set 5 Plan - $25 per month for 5GB of data
  • Set 12 Plan - $35 per month for 12GB of data
  • Unlimited Plan - $45 per month for 22GB of data
  • Ollo Unlimited Prob - $55 per month for 35GB of data
Ting Mobile offers a few different cell phones to select at the checkout if you don’t have a phone to bring to your new plan. Image courtesy of Twitter

Ting Mobile Phone Selection 

Sometimes you want to upgrade your phone to something new and better than what you had before to a new smartphone, or maybe you’re getting a cell phone plan for the very first time. A cell phone is needed for a plan through Ting Mobile, and you can choose from one of the following ones right on their website:

  • Samsung Galaxy S22+
  • Apple iPhone Pro 13
  • Samsung Galaxy S21 FE 5G
  • Apple iPhone 12
  • Apple iPhone 11
  • Samsung Galaxy A53 5G
  • Google Pixel 6A
  • Motorola moto g power (2022)
  • Motorola moto 3 (2020)
  • TCL Flip

How Well Does Ting Mobile Actually Work?

Call & Text Performance

Ting Mobile is one of the best MVNOs to choose from because you can either choose your network carrier to be through T-Mobile or Verizon Wireless. These are both incredible networks with exceptionally fast 5G coverage and reliable service to text and call from anywhere around the country. 

Data Speeds

A ton of Ting Mobile’s customers love the data speeds no matter if they’re on Verizon Wireless or T-Mobile’s network. Both have some of the fastest speeds in the country with T-Mobile’s being around 35 to 115 MBPS and Verizon Wireless has speeds up to 1,000 MBPS, which is the fastest in the country. 

Ting Mobile vs. Competitors

While Ting Mobile is one of the best MVNOs out there currently, there are a bunch of competitors that it has as well. 

Ting Mobile vs. Tello

One of the most popular MVNOs that is currently out there is Tello and they are known for having some of the most affordable rates in the game. With plans as little as $5 through Tello, there are a ton of pros, but there are some cons to Tello too, such as having spotty coverage in rural areas, and no data roaming. 

Ting Mobile vs. Visible

Another incredible MVNO that is through Verizon Wireless is Visible who is known for having some of the best unlimited data plans for an exceptional price. While they are an amazing carrier, they don’t have any physical stores or an 800 customer service number to get additional information, no family plan discounts, and they have slower data speeds on the base plan. 

Ting Mobile vs. Mint Mobile

Mint Mobile has been sweeping the nation with their amazing prices and no contract cell phone plans, making them one of the top competitors of Ting Mobile. Some cons that many customers do not like about the company is that they sell bulk plans, meaning you have to purchase them for three months, six months, or for a full year, no truly unlimited data plan, and they have device financing on all of their cell phones. 

Ting Mobile Customer Service

Something that a lot of customers enjoy about Ting Mobile is that they are known for their exceptional customer service. Their customer service representatives work together to provide you a service that is unlike any other, making sure that any issues are solved and that you walk away a happy customer. 

There are a few different options to get a hold of one of Ting Mobile’s customer service representatives. They are available 24/7 and you can call them any time of the day using their customer service phone number, 1-855-846-4389, or you can chat with them online. There is also a method to “Submit a Request,” which is also 24/7, so you’ll get a response in as little as a day. 

What Customers Have to Say About Ting Mobile

“I’ve had 2 phones with Ting service since 2015. Great coverage Coast to coast. I’ve used navigation several times from Florida to California flawlessly. If you buy your phone through Ting website it comes with a SIM card ready to use, that would be the easiest route. I bought my most recent phone at an Apple Store, they set it up for me, flawless transition . Fast shipping and great phone selection. Can’t beat the price! After paying for Verizon Wireless for years, I’m saving bundles each month… my bill has never come close to what I used to pay. I have the smallest plan offered and pay for my data as I use it. It ranges from $40 to $85 for two phones, including taxes! 9 years with Ting and counting.” - Nanaof. (via Trustpilot 3.8 / 5 stars)

“Ting has been my only service provider since I first got a phone back in 2015. They have amazing customer service, provide great value for your bill, and I love how many options they have for cellular plans! They have something for everyone, and they're always willing to work with you, no matter what your problem is. I cannot say enough nice things about Ting and their customer service employees.” - Greta S. (via Trustpilot 3.8 / 5 stars)

“I lost my phone on 2/7 and switched to US Mobile as I got a much better deal. I had not used their service at all since I lost my phone and canceled their service in February. However, I was unable to transfer my phone number and was told I had to contact Ting. Had a horrible time, spending several days trying to contact their support. After contacting their internet service I finally got a hold of someone that could help me transfer my phone number. I just got charged with service for March and after spending a lot of time on the phone with someone who spoke poor English they refused to refund the money they just stole from me. This is criminal behavior. I may have to cancel my credit card so they don't keep stealing from me.” - Stein H. (via Trustpilot 3.8 / 5 stars)

Ting Mobile FAQ

Making sure that you have all of your facts straight whenever you’re deciding on the best cell phone plan for you is crucial and it’s okay to ask as many questions as you need. If you are considering Ting Mobile, but still have some questions about certain aspects of the carrier, plans, features, or even the price, make sure to check out some of the most commonly asked questions about them!

Does Ting Mobile Have eSIM?

Ting Mobile supports physical SIM cards that are in all of the phones you can purchase off of their website, and they do not support eSIM.

Where Can I Buy a Ting Mobile SIM Card?

Purchasing a Ting Mobile SIM card is super easy to do and you can purchase one right off of their website for only $1 and free shipping. This way you can put it into your current unlocked cell phone and save more money using your own phone with a Ting Mobile SIM card in it.

Does Ting Mobile Have Wi-Fi Calling?

If you are someone who uses Wi-Fi calling a ton, you can use it right with your new Ting Mobile cell phone plan. With the GSM network, which includes T-Mobile’s network, but not Verizon Wireless’, you can use your phone for Wi-Fi calling on newer smartphones by enabling it in your settings first. 

Ting Mobile is a Reliable MVNO with Prepaid Plans That Fit Your Budget

There is nothing better than getting a reliable cell phone plan through an MVNO that cares about its customers like Ting Mobile. This carrier offers affordable cell phone plan options perfect for its customers no matter if it’s an individual plan, or a family plan. Plus, they have great customer service to help you along the way.

Consider looking into a Ting Mobile cell phone plan for affordable prepaid plans with great customer service today!

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Ting Flex

Flex
data
$5 per GB
Hotspot access
All plan data, stops at your limit
Best for:
Users with varying data needs
More Details

Ting Set 5

Set 5
data
5GB, then slows to 2G speeds
Hotspot access
All plan data, access stops at 5GB
Best for:
Light data users
More Details

Ting Set 12

Set 12
data
12GB, then slows to 2G speeds
Hotspot access
All plan data, access stops at 12GB
Best for:
Lighter data users
More Details

Ting Unlimited

Unlimited (22GB)
data
22GB, then slows to 2G speeds
Hotspot access
12GB, then access stops
Best for:
Average data users
More Details

Ting Ollo Unlimited Pro

Ollo Unlimited Pro
data
35GB, then slows to 2G speeds
Hotspot access
18GB, then access stops
Best for:
Above average data users
More Details

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your questions,
answered

does this phone service work everywhere?

Yep, we offer premium wireless service on the nation’s largest and fastest 5G network. If you are in our dewi coverage areas, you’ll also get access to our decentralized phone network powered by the people which will give you even faster speeds and better coverage.

is there a contract?

Nope, it’s pay as you go.

is this prepaid?

yep! You put your card on file and prepay each month so that you never experience any disruption.

does my phone need to be unlocked?

Yep, but it’s super easy to unlock your device as long as it’s paid off. Chat with us and a real human can help you here.

what if I want a new phone?

We have some recommendations on what we think you should get, from iPhones to Droids. Check out our list here which includes affordable places online to get a good deal.

what does decentralized wireless (dewi) mean?

It means we are building a phone network that is powered by the people. Your neighbors put small radios on their roof and help extend the phone network to cover deadzones™ and get even faster speeds. Right now our DeWi network is available in Austin, but we’ll be expanding to other cities REALLY soon. Learn more about DeWi here.

can I keep my phone number?

yup! you can port your current number in a snap. need help? hit up your VIP concierge.