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Mint Mobile Reviews Roundup: What are people saying about the carrier?

By
Allison Radziwon
October 7, 2024

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Mint Mobile is one of the most popular mobile virtual network operators (MVNOs) in the country, and for good reason. Their plans are often considered the most affordable among carriers. But what are their customers saying about their services? When looking for a new phone plan, it’s best to compare reviews for the carriers you’re interested in across several websites such as the carrier’s website, Google, and Amazon.

A young woman focuses on her phone, appearing engaged with the content displayed, in the midtown
Mint offers flexible 3, 6, or 12-month plans. This flexibility allows users to choose a duration that suits their needs without long-term commitments.

Mint Mobile’s Website

Overall rating: 4.2 out of 5 stars 

Mint Mobile gives customers the opportunity to review their experience with the carrier on their website itself, which customers have done extensively. Over 20,000 reviews are currently on the website, and most give at least a four or five star rating. Customers say they enjoy the lower prices, high speeds, and great customer service. 

Here is a sample of five reviews from Mint Mobile’s website

“Things are going well, easy to change. Wish I did this 2 years ago.” - John G.

“Mint Mobile is just what it says it is. I’m so glad I moved over!” - Carolyn B.

“So far so good! Glad to be saving money and love that I don't have to worry about watching my data for the month. One less thing to worry about.” - James K. 

“Enjoy the savings. Can't tell the difference in carriers… Just a better price for the same level of service.” - Ronald S.

“I was a bit nervous to try Mint but, so far so good. Had a little problem the first day I activated it. Mint flagged me as a spammer and suspended my account but the customer service fixed it right up. They are very helpful and kind people also. A lot different than Verizon and T-Mobile customer service. You actually feel like a valued customer with Mint. It's nice to have someone pleasant to speak to when you're having problems.” - Wendy P. 

Reddit

Overall Rating: N/A 

It’s important to note that Reddit doesn’t have a specific rating system like other websites, but many customers share their personal anecdotes on the site to let others know whether a specific product or deal is actually worth it. Many users say they find the speeds and prices better than other carriers they’ve tried. 

Here are customer anecdotes about their experiences with Mint Mobile on the r/Frugal and r/MintMobile subreddits:

“Been on for two years (came from Verizon) and have been happy with it. I pay for the year upfront. It's 1/3 the cost of what I was paying before.” - optimal_atmosphere

“I've used Mint Mobile for a little over a year. Before that I used Republic Wireless. Mint has been fantastic. It's cheap. I get more data than I would ever use, and the data speed is perfectly sufficient for my email, maps, and Spotify usage. Only once in the past year have I had trouble with reception in a place where I'd expect to have service. I know someone who still uses Republic, and she's having lots of trouble with them. In her telling, it seems that things went downhill after they were acquired by DISH. Mint Mobile was recently acquired by T-Mobile, and I'm hoping we don't face similar troubles; so far, nothing has changed (other than that they increased the amount of data I get without charging me anything extra).” - swonky donkey 

“Switched from Verizon to Mint and now pay 1/3 of what I was paying before. Been on it for the past 6 months and have no complaints. To me, cellular service feels just as good as when I was on Verizon.” - zweilight

“It’s been good for me. I’m in year 3 as a customer, with no complaints. Switching from AT&T cut my mobile phone expense by 80%.” - giskard-reventlov

“Yes. 3 years in. Service works, money savings is incredible. Couldn’t in good conscience go back to paying double or more for the same thing directly to a postpaid carrier.” - yobroshot

Amazon

Overall rating: 4.1 out of 5 stars 

Many MVNOs offer their plans to purchase on Amazon, including Mint Mobile. They offer the 3 month versions of all of their plans: 5GB, 15GB, 20GB, and Unlimited. The SIM card is included with your purchase. On Amazon, five star ratings still heavily dominate, and most customers express that it’s easy to set up and the price is unbeatable. 

Here is a sample of five reviews from Amazon’s website

“After being out of the US for years, I was looking for a sim card I could purchase from Amazon. MINT, which I wasn't aware, came out of my searches. I'm glad I picked this! It's significantly cheaper, no extra charges and hidden fees. The hotspot has restrictions though but still a 5-star rating.” - Mark Joven

“I purchased this to test it out as current provider rates are way too high... This is by far the best; I made the switch and don't regret it. I was concerned with going out of the county, I learned they have a pass you can purchase so I'm all set.” - Jared

“It's easy peasy lemon squeezy: insert the SIM and follow the directions. Okay, it's been a week, and it works like any other service I've had. They should sell these things at the Airport for international arrivals-- -especially if you plan to stay longer than 30 days!” - Ron Bannon

“Was really easy to use and set up. Had a great experience and ended up extending the plan for a year.” - Bella 

“After being with my previous carrier since my first cell phone, I am so glad I made the switch to Mint Mobile! I am not a heavy cell phone user and did a lot of research before selecting Mint; the reasonable cost for the 4GB and year-long plan was especially attractive. Ordering the Mint starter kit from Amazon was really convenient. I downloaded the Mint app and started the 7-day trial. Though the temporary phone number did not always work consistently, text messages were fine. After three days, I selected the 12-month plan, followed the instructions, and was up and running in 10 minutes, including the time it took to port my phone number to my new cell phone. I haven't had to speak to a support representative since I started using Mint. I'm really happy with the quality of the phone service for both calls and texts. Go Mint!” - DeeDee

Trustpilot

Overall rating: 3.3 out of 5 stars

Trustpilot offers the lowest overall rating, but their positive reviews are still the overwhelming majority. Some report having difficulty with customer service, but most report easy setup and high speed service. 

Here is a sample of reviews from Trustpilot’s website

“I’ve always just bought StraightTalk cards from Walmart so mint mobile is a lot cheaper than I’m used to. It was very simple to replace my SIM card, get a new number, and use the app to renew my service even though I’m someone that’s normally technologically challenged.” - Anthony

“I've been using Mint for over a year now, and I'm thoroughly impressed with the exceptional service I've received. The network coverage has been reliable, fast, and consistent, with zero downtime.” - Dhruvalsinh

“Great service, no fuss or confusing plans. Mint delivers on all their promises.” - Christina

“Easy setup. Great service. Great savings. Overall excellent value.” - Sarah

“I have been using Mint for about 6 months now and I absolutely love it. I switched over from another major player. I was paying about $140 a month for two lines with them. I am now paying $42 a month for two lines and I have had BETTER service than I had with the other guys. As well, the customer service I experienced with Mint when switching over was absolutely astounding. I literally got hung up on by my old carrier and they were nothing but rude to us trying to cancel. The agent from Mint was extremely prompt and courteous even when I needed extra help because I selected the wrong plan.11 out of 10.” - Justin

Hand holding a Phone with Mint Mobile logo on the screen
Mint Mobile does not require long-term contracts. This means you can switch plans or providers without penalties.

Conclusion

Did you know Really.com compares phone plans and carriers?

Overall, Mint Mobile has solid reviews across most websites. But you don’t have to do all of the research yourself! Really.com offers a free comparison engine that allows you to see which plan fits best for you in your area and with your specific needs. From there, it’s much easier to compare reviews across carriers. Be sure to check out our blog, where we often compare specific carriers head to head! We also wrote an article on how to choose the best phone plan, which is an all-comprehensive guide to how to find what you’re looking for!

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Mint Mobile 5GB Plan

5GB
data
5GB full-speed data
Hotspot access
All plan data (stops at 5GB)
Best for:
Light data users, those who mostly use WiFi
More Details

Mint Mobile 15GB Plan

15GB
data
15GB full-speed data
Hotspot access
All plan data (stops at 15GB)
Best for:
Light-average data users
More Details

Mint Mobile 20GB Plan

20GB
data
20GB full-speed data
Hotspot access
All plan data (stops at 20GB)
Best for:
Average data users
More Details

Mint Mobile Unlimited Plan

Unlimited
data
40GB high-speed data, unlimited data at 512 kbps (3G speeds)
Hotspot access
10GB mobile hotspot data
Best for:
Heavy data users
More Details

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your questions,
answered

does this phone service work everywhere?

Yep, we offer premium wireless service on the nation’s largest and fastest 5G network. If you are in our dewi coverage areas, you’ll also get access to our decentralized phone network powered by the people which will give you even faster speeds and better coverage.

is there a contract?

Nope, it’s pay as you go.

is this prepaid?

yep! You put your card on file and prepay each month so that you never experience any disruption.

does my phone need to be unlocked?

Yep, but it’s super easy to unlock your device as long as it’s paid off. Chat with us and a real human can help you here.

what if I want a new phone?

We have some recommendations on what we think you should get, from iPhones to Droids. Check out our list here which includes affordable places online to get a good deal.

what does decentralized wireless (dewi) mean?

It means we are building a phone network that is powered by the people. Your neighbors put small radios on their roof and help extend the phone network to cover deadzones™ and get even faster speeds. Right now our DeWi network is available in Austin, but we’ll be expanding to other cities REALLY soon. Learn more about DeWi here.

can I keep my phone number?

yup! you can port your current number in a snap. need help? hit up your VIP concierge.