Hello Mobile vs Tello: Which Carrier is Better?

When comparing Hello Mobile vs. Tello, the key differences lie in network coverage and plan options. Hello Mobile, which operates on T-Mobile's network, provides solid coverage with a range of flexible and affordable plans perfect for light to moderate users. On the other hand, Tello, also using T-Mobile’s network, stands out with its customizable plans, allowing for more tailored options for budget-conscious users.

Here’s what you’ll find:

• How the network coverage stacks up for each carrier
• A side-by-side breakdown of pricing and data options
• What makes each carrier’s plans stand out from the rest

Compare Tello to other Carriers

• Boost Mobile, owned by Dish Network, is the fourth-largest wireless carrier in the United States, offering affordable prepaid plans with nationwide coverage.
• Google Fi, a T-Mobile MVNO owned by Google, offers flexible plans with extensive international roaming.
• Mint Mobile, a T-Mobile MVNO, delivers affordable prepaid plans with nationwide 5G coverage, ideal for budget-conscious users seeking premium service.
• US Mobile, a flexible MVNO on Verizon and T-Mobile networks, offers customizable plans to fit a wide range of needs.
• Metro by T-Mobile, a prepaid carrier owned by T-Mobile, offers affordable plans with reliable access to T-Mobile’s expansive 5G network

Hello Mobile Overview

Hello Mobile is an MVNO that operates on T-Mobile's network, offering affordable plans for those seeking budget-friendly phone service. However, the trade-offs include deprioritized data and limited high-speed data allowances. During times of network congestion, all users may experience slower speeds, and Hello's unlimited plans start throttling data faster than many other MVNOs.

Tello Mobile Overview

Tello Mobile is a smaller carrier that runs on T-Mobile's network, earning solid customer reviews for its budget-friendly plans. As an MVNO, Tello gives you the flexibility to customize your plan based on what you actually need. With Tello, you get access to T-Mobile's reliable 5G and 4G LTE networks, but without the hefty price tag of bigger carriers.

Hello Mobile Coverage

Hello Mobile uses T-Mobile's network to offer fast speeds. As an MVNO, Hello Mobile buys coverage from T-Mobile, while other MVNOs may use AT&T or Verizon networks. T-Mobile is known for its top-notch 5G coverage, but the best network for you depends on your location. To compare coverage in your area, check out Hello Mobile’s coverage map to see where towers are located and which provider owns them.

Tello Mobile Coverage

Tello Mobile runs on T-Mobile’s nationwide 5G and 4G LTE networks, providing solid coverage across most states. As T-Mobile continues to expand its 5G network and add new towers, Tello customers enjoy fast and reliable coverage that’s constantly improving. For the best experience, be sure to check local coverage maps to see how Tello performs in your area.

Coverage Comparison

Hello Mobile operates on T-Mobile’s network, offering nationwide 5G and 4G LTE coverage. However, as an MVNO, data may be deprioritized during peak times, which can affect speeds in congested areas.

Tello, also on T-Mobile’s network, provides access to the same reliable 5G and 4G LTE coverage. T-Mobile’s ongoing network expansion benefits Tello customers with consistently improving performance.

Both carriers offer strong coverage, but the key difference lies in data prioritization, which may favor Tello for more consistent speeds. Checking coverage maps for your location is essential to choose the best fit.

Hello Mobile Plans

Unlimited Plan — $25/month

The Unlimited Plan is Hello Mobile's top offering, providing excellent value at $1.67 per GB. It includes 15GB of high-speed data, after which speeds reduce to 64 kbps, making online activities like emails, social media, and messaging challenging.

While hotspot access isn’t included, you can purchase a 5GB hotspot add-on for $15.

Pros: Competitive price per GB.
Cons: No included hotspot access, slower speeds after data cap.
Best for: Light to average data users looking for affordability.

Unlimited + Hotspot Plan — $40/month

This plan mirrors the Unlimited Plan but includes a 5GB hotspot add-on. It offers 15GB of high-speed data before slowing to 64 kbps. While more expensive, it adds convenience for users needing mobile hotspot access.

At $40 per month, this plan provides 20GB total for $2 per GB.

Pros: Extra hotspot data.
Cons: Higher cost, data deprioritization during high demand.
Best for: Average data users needing hotspot functionality.

4GB Plan — $15/month

The 4GB Plan includes full-speed data up to 4GB, with speeds reducing to 64 kbps after reaching the cap. Hotspot access isn’t included but can be added for $15 (5GB).

At $15 per month, this plan costs $3.75 per GB.

Pros: Reliable full-speed data.
Cons: Deprioritized data during network congestion.
Best for: Light data users with good Wi-Fi connectivity.

5GB Plan — $20/month

This plan provides 5GB of full-speed data, slowing to 64 kbps after the limit. Hotspot access isn’t standard but can be added for $15 (5GB).

At $20 per month, this plan offers data at $4 per GB.

Pros: Full-speed data for a reasonable price.
Cons: No built-in hotspot access.
Best for: Light data users with a reliable Wi-Fi setup.

1GB Plan — $10/month

The 1GB Plan includes full-speed data up to 1GB, with speeds reducing to 64 kbps afterward. Hotspot access can be purchased as a $15 add-on (5GB).

Pros: Low cost for minimal data needs.
Cons: Deprioritized data during high traffic.
Best for: Users with light data needs and consistent Wi-Fi access.

500MB Plan — $5/month

Hello Mobile’s smallest plan offers 500MB of full-speed data, with speeds dropping to 64 kbps after the cap. Hotspot access is available as a $15 add-on (5GB).

At $5 per month, this plan costs $10 per GB, making it less economical for data-heavy users.

Pros: Extremely affordable for minimal data use.
Cons: Higher cost per GB than larger plans.
Best for: The lightest data users relying heavily on Wi-Fi.

Family Plan Offerings

Hello Mobile supports up to five lines per account, with discounts available based on the plan selected. This flexibility makes it easier for families to customize plans to fit individual needs.

Tello Mobile Plans

Unlimited Plan — $29/month

Tello’s Unlimited Plan includes 25GB of high-speed data, with speeds slowing to 64 kbps once the cap is reached, making Wi-Fi usage essential beyond this point. It also features unlimited minutes and mobile hotspot access up to the 25GB limit. At $29 per month, it averages $1.16 per GB, offering great value for the price.

Pros: Affordable pricing for a generous data allowance.
Cons: Speeds slow significantly after 25GB.
Best for: Average data users seeking an affordable, high-data plan.

10GB Plan — $24/month

This plan offers 10GB of high-speed data, mobile hotspot access, and unlimited minutes. Once you exceed the data cap, speeds drop to 64 kbps. Priced at $24 per month, it comes out to $2.40 per GB.

Pros: Includes hotspot access and unlimited minutes.
Cons: Limited data for heavy hotspot users.
Best for: Light data users who want an affordable plan with reasonable flexibility.

5GB Plan — $19/month

The 5GB Plan offers unlimited texts, mobile hotspot use, and customizable minute options. It costs $19 per month with unlimited minutes, or as low as $15 per month if no minutes are included.

Pros: Customizable minute options for flexibility.
Cons: Higher cost per GB compared to larger plans.
Best for: Light data users looking for an economical, flexible option.

2GB Plan — $14/month

Tello’s 2GB Plan includes unlimited texts, hotspot access, and customizable minute options. It’s priced at $14 per month with unlimited minutes, translating to $7 per GB.

Pros: Includes hotspot access and flexible minute options.
Cons: Higher cost per GB than larger plans.
Best for: Basic data users who value flexibility and affordability.

1GB Plan — $10/month

Designed for minimal data needs, this plan offers 1GB of high-speed data, unlimited texts, and customizable minutes for $10 per month.

Pros: Affordable for light use.
Cons: High cost per GB compared to larger plans.
Best for: Very light data users seeking the most budget-friendly option.

500MB Plan — $9/month

The smallest data plan includes 500MB of high-speed data, unlimited texts, and mobile hotspot access for $9 per month.

Pros: Extremely budget-friendly for light data needs.
Cons: Higher cost per GB than larger plans.
Best for: Users with minimal data requirements.

No Data Plans — Starting at $5/month

For users who don’t need mobile data, Tello offers plans with unlimited texts and customizable minutes. Starting at $5 per month for 100 minutes, these plans are perfect for Wi-Fi-dependent users.

Pros: Extremely low cost for basic phone functionality.
Cons: No mobile data or hotspot access.
Best for: Wi-Fi-only users and those with minimal phone needs.

Family Plan Options

Tello’s flexible family plans let users customize each line based on individual data and minute needs. Manage all lines under one account, tailoring plans to meet every family member’s preferences.

Plan Comparison

Both Hello Mobile and Tello Mobile operate on T-Mobile’s reliable nationwide network, but they cater to different user needs. Hello Mobile plans offer ultra-affordable choices with optional hotspot add-ons, making it ideal for budget-conscious users with light to average data needs. On the other hand, Tello Mobile plans provide customizable options and included hotspot access, perfect for those who value flexibility and require higher data caps.

Key Differences Between Hello Mobile and Tello Mobile

Data Prioritization, Throttling, and Data Caps

Hello Mobile operates as an MVNO, meaning its users rely on T-Mobile's robust network for high-speed data. However, during times of network congestion, such as at large events or in busy urban areas, Hello Mobile customers may experience slower speeds as MVNOs are deprioritized compared to major carrier subscribers. Despite this, when the network is uncongested, Hello Mobile users enjoy the same coverage and speeds as T-Mobile customers, offering an affordable way to access a leading nationwide network.

Tello Mobile, like other MVNOs, can experience reduced data speeds during periods of network congestion, especially in high-traffic areas like New York, Washington, D.C., and Chicago, or during large-scale events. In such situations, MVNO customers are deprioritized compared to major carrier users. However, Tello’s no-contract plans allow you to test the service and see if it’s the right fit for your needs.

Customer Satisfaction, Service, and Accessibility

Hello Mobile offers customer service entirely online, as an MVNO without physical stores. Customers can easily reach support through live chat or phone, with hours of operation on weekends. The provider ensures accessibility and assistance via multiple channels, making it convenient for users to get the help they need. Whether through chat or by calling the support line, Hello Mobile is committed to delivering responsive customer care.

Tello Mobile stands out for its flexibility, affordability, and excellent service accessibility, earning high customer satisfaction ratings. The provider is praised for its responsive customer support, available via phone, email, and live chat. Tello also enhances the user experience with features like Wi-Fi calling, mobile hotspot access, and international calling options, making it a top choice for value-conscious customers.

The Verdict

When comparing Hello Mobile and Tello, both offer budget-friendly plans with coverage from major networks, but they cater to slightly different needs. Hello Mobile provides straightforward, affordable plans, with options for full-speed data and simple pricing. However, some plans lack included hotspot access, and customer support is fully online. Tello, on the other hand, offers a wider variety of plan options, providing more flexibility for light to moderate users and families. Tello also allows hotspot access on most plans and provides better overall flexibility for managing lines.

For those who prioritize simple and affordable pricing, Hello Mobile is a great choice. However, if you need a more diverse range of plan options and the ability to customize your plan, Tello may suit you better. Both providers offer great value, but network congestion during peak times is something to consider with both.

Frequently Asked Questions

How can I check if Hello Mobile or Tello has good coverage in my area?

To ensure you get reliable service, both Hello Mobile and Tello operate on major mobile networks like the T-Mobile network, which provides extensive coverage across the U.S. You can check coverage maps on their respective websites, or visit coverage checker tools to confirm signal strength in your location. It's also helpful to ask others in your area about their experiences with each carrier, especially if you're considering a switch or new line. As a T-Mobile customer, you’ll enjoy good coverage in most urban areas, but always double-check the signal in rural locations.

Do Hello Mobile and Tello offer family plans?

Yes, both Hello Mobile and Tello offer flexible family plans. These plans allow you to add multiple lines, giving you more data allocation or unlimited talk and text while saving money. Whether you’re switching from Mint Mobile, Verizon network, or another provider, the family plan options let you tailor your service to fit each member’s needs. You can even add a new line for a loved one, making it easy to manage bills and services for the whole family.

Can I bring my own phone to Hello Mobile or Tello?

Both Hello Mobile and Tello allow you to bring your own phone (BYO). To do so, make sure your device is unlocked and compatible with their mobile network. You’ll need a new SIM card to get started, and the process is simple. Once your SIM arrives, you can easily activate it and enjoy unlimited data or talk and text, depending on your plan. If you're switching from Sprint or Red Pocket, just confirm your phone supports the required bands for the respective networks.

What happens if I exceed my data limit on Hello Mobile or Tello?

If you exceed your data limit on Hello Mobile or Tello, your speeds may slow down to 64 kbps, which can result in slow data during the rest of your billing cycle. If you have so little data left, you might experience difficulties loading pages or streaming. To avoid this, it’s worth monitoring your data usage regularly. Consider upgrading your plan to one with more data or opting for an unlimited data plan if you're a heavy user, especially if you’re adding a new line or looking to switch to more data-heavy services.

Are there any international roaming charges with Hello Mobile or Tello?

Both Hello Mobile and Tello provide international roaming services, but rates vary depending on the country. You can choose mobile offers like international calling packages to save money on overseas calls. Keep in mind that international rates can be steep, so be sure to check the fees before you travel. Tello also offers pay-as-you-go options for international calls, while Hello Mobile might include some calls in their prepaid plans, depending on your selected plan. Always check the system for international rates before you leave to avoid any surprise charges.