Astound Mobile FAQs: 7 Things to Know Before You Sign Up

Astound Mobile is an MVNO tied to Astound Internet. Bundling this deal with your internet service is a great way to save on your cell phone bill, as long as you are okay without unlimited high-speed data each month! Astound Mobile has a great set of plans for Internet customers, including shared-data plans and limited-data plans. Astound Mobile is not as prominent in the advertising sphere as major wireless networks or MVNOs like Mint Mobile, but that does not mean you should overlook the company! Every MVNO has its strengths. That’s what makes it so hard to choose a new carrier! If you want a solid breakdown on Astound Mobile's Pros and Cons, we’ve got you covered! We’ve done the heavy lifting so you can figure out whether or not this carrier is right for you! 

Note: You must be an existing or new Astound Internet customer to purchase an Astound Mobile plan. 

Astound Mobile FAQs: An Affordable MVNO for Astound Internet Customers

Astound Mobile is a relatively new mobile service option launched by Astound Broadband, the parent company of various regional internet providers like RCN, Grande Communications, Wave Broadband, and enTouch. Astound Mobile operates as an MVNO (Mobile Virtual Network Operator), utilizing T-Mobile’s network to deliver reliable nationwide 4G LTE and 5G coverage to its customers. Astound Mobile is specifically available to Astound Broadband’s existing internet customers, offering a convenient bundling option for those who already use Astound's internet services.

Astound Mobile plans are straightforward and flexible, with options tailored to various data needs. The plans are all lower-cost, low-data options for light users. Additionally, bundling Astound Mobile with Astound Broadband enables discounts and perks that are perfect for Astound Internet customers. Astound Mobile also provides hotspot data and supports popular features like Wi-Fi calling and mobile hotspot tethering.

Remember, as an MVNO, Astound Mobile’s customers suffer data deprioritization any time they are in an area where T-Mobile’s robust network is strained. 

Here’s a little information about Astound Mobile! 

• What sets Astound Mobile apart? Astound Mobile offers mobile plans exclusively to Astound Broadband internet customers, allowing for convenient bundling. In any Astound Mobile Review it is essential to know what sets them apart when comparing other carriers. Bundling internet and mobile is convenient and opens up options for additional savings. 

• What’s the price of Astound Mobile plans? Astound Mobile’s plans are inexpensive for low- and medium-data users. Plans range between $15 and $50 per month, but you will see savings in your combined bill when bundling internet and mobile. Astound Mobile is an affordable option for Astound Broadband customers.

• What kind of plans does Astound Mobile offer? Astound Mobile offers various limited-data plans, ranging between 1.5 GB and 20 GB of high-speed data per month. All plans include essential features like unlimited talk and text.

• What network does Astound Mobile use? Astound Mobile provides reliable coverage across the US on T-Mobile’s 4G LTE and 5G networks. Customers benefit from T-Mobile’s extensive network, especially in urban and suburban areas.

• Can you bring your own cell phone? Yes! Astound Mobile allows customers to bring their own compatible, unlocked devices. To get started, customers need to check compatibility and can use a SIM card or eSIM with their existing phone.

• Does Astound Mobile have any stores? Astound Mobile doesn’t have standalone mobile retail stores. However, customers can manage their service through Astound’s website or by contacting customer support, which is integrated with Astound Broadband’s services.

1. Astound Mobile Plans and Pricing

Astound Mobile offers four plans, each with its own benefits and downsides. The four Astound Mobile phone plans are as follows: 

• $15 per month for 1.5 GB
• $25 per month for 3 GB
• $40 per month for Unlimited (20 GB)
• $50 per month for Unlimited + (20 GB)

1.5 GB

This plan is designed for users who only need mobile data for essentials, like occasional GPS navigation, checking email, or brief browsing sessions. With 1.5 GB of high-speed data, it’s perfect for those who primarily use Wi-Fi and just want reliable talk and text with minimal data on the go. This plan is the most cost-effective option in the lineup.

3 GB

While this plan won’t cover heavy usage, it’s a low-cost option for users who mostly rely on Wi-Fi but need some data for basic tasks on the go. Ideal for those who use limited data on social media or streaming apps away from home, it's a budget-friendly pick for minimal mobile data needs. There’s not much difference in how long 1.5 and 3 GBs of high-speed data will take you, but this plan is nice for those who want a little extra piece of mind while out and about. 

Unlimited

This plan offers 20 GB of high-speed data, which is suitable for moderate use, such as streaming music, occasional video, and browsing throughout the month. However, high-speed data users will consume this allocation quickly, so make sure to check your data usage before switching to this plan.

Unlimited +

Unlimited+ also offers 20 GB of high-speed data but also includes high-speed hotspot data and HD streaming while your data lasts. Once you hit the 20 GB cap, you are reduced to 3G data speeds, which will severely limit your usage. 

2. Astound Mobile Services and Features

Astound Mobile offers a range of services and features designed to cater to different needs of those already using Astound Broadband. It leverages T-Mobile’s nationwide 5G and 4G LTE networks to provide reliable coverage, flexible data plans, bundling discounts, and convenient features like Wi-Fi calling and mobile hotspot support. Astound Mobile also allows customers to bring their own device and avoid long-term contracts, making it a flexible and cost-effective choice.

Astound Mobile’s data plans range from basic options for light users to higher-data plans for more demanding needs, with a special focus on bundling for Astound Broadband customers. The service offers Wi-Fi calling for better call quality in low-signal areas and mobile hotspot functionality for on-the-go internet access. With no long-term contracts and BYOD support, Astound Mobile provides flexibility and convenience for users looking for an affordable mobile solution.

3. Astound Mobile Versus Competition

With so many wireless providers to choose from, finding the right one can be challenging, but it’s worth the effort to ensure you’re not overpaying for services. Astound Mobile is an excellent option for customers who want affordable plans and reliable coverage, especially for those already using Astound Broadband. Let’s see how it compares to other MVNOs and major wireless carriers.

Astound Mobile vs. T-Mobile

Astound Mobile and T-Mobile share the same network, as Astound Mobile operates on T-Mobile’s 5G and 4G LTE infrastructure. This means the service quality is comparable, offering excellent coverage across the U.S. However, Astound Mobile, like all MVNOs, can experience data deprioritization. This means that if the T-Mobile network becomes congested, Astound Mobile users will experience slower speeds than T-Mobile’s direct customers. Additionally, if you exceed your high-speed data limit, your speeds will drop for the remainder of the month.

While Astound Mobile offers more budget-friendly plans, T-Mobile is the better choice for high-data users. T-Mobile provides unlimited high-speed data with guaranteed speeds and priority network access, but that comes at a premium. For users who need a lot of data or rely heavily on their mobile service, T-Mobile is the go-to. However, if you’re a low or mid-data user, Astound Mobile’s more affordable options might be a better fit, especially with its bundling discounts for Astound Broadband customers.

Astound Mobile vs. Hello Mobile

Astound Mobile and Hello Mobile offer similar prices, with some key differences. Astound Mobile offers a range of plans that cater to both light and moderate data users, with bundling options for Astound Broadband customers. Hello Mobile, on the other hand, offers flexible no-contract plans, making it ideal for users who need a plan without a long-term commitment. While Astound Mobile offers competitive pricing, Hello Mobile wins on flexibility since it doesn’t require contracts or family plans to get the best deals.

Of course, Hello Mobile does not require any internet provider to become a carrier. 

Astound Mobile vs. Tello Mobile

Astound Mobile and Tello Mobile both operate on T-Mobile’s network and offer similarly priced plans and options. Tello Mobile is known for its budget-friendly plans and flexibility, but its highest-tier plan only offers 25 GB of high-speed data. This makes Tello Mobile a good fit for light users who don’t require much data, and their prices are much lower than those of Astound. 

4. Astound Mobile Phone Options

Astound Mobile operates on T-Mobile’s network, and just about every phone that is compatible with T-Mobile is also compatible with Astound. Cell phone incompatibility was a larger problem in the past. Now it is very rare that you would find a phone usable on some USA networks. The latest and greatest smartphones, like the iPhone 16 Pro and the Galaxy S24+, both work on Astound’s network as well as much older models. Purchasing an $800+ phone is a serious commitment. If you are interested in less expensive options, you can peruse Astound Mobile’s store and find items like the Apple iPhone XR ($250), the Nokia G10 ($100), or the Google Pixel 7 ($450). Make sure to look up cell phone reviews before purchasing a new device.  

Used cell phones are also a great way to save on your next device. Before you make any purchase, take a moment to think about what you are looking for with your new device. There are so many devices, each with its own features. If you’re not careful, you could get stuck with a device that either overperforms for what you need (meaning you pay too much) or is not powerful enough, leading to frustration. 

5. Astound Mobile Customer Service

Astound Mobile has solid customer service across the board and has a call line at this number: 1 (800) 427-8686, as well as a live chat you can access on their website. 

6. Astound Mobile Customer Reviews

Let’s see what customers have to say about Astound Mobile’s Service. 

“I like that they have good customer service when there is a problem. They always let us know when there will be a change in the price or in the terms of service. The internet is kind of expensive, but the service is great.” – Woman, Hewitt, Texas, on High-Speed Internet.

“I had several issues with my service over the past month. A technical issue, a billing issue, and an odd issue that stemmed from what a different service representative told me. I had frustrating interactions with certain service reps. Then, I was lucky enough to speak with someone incredibly helpful. She was an absolute delight to talk to. I've worked in customer service for around eight years at several different places, and I can tell you she is in the top 1% of what she does. Having someone knowledgeable at what they do, empathetic to people's issues, and genuinely happy to do it all is the rarest thing I've seen.” — Bobby in Seattle, Washington, on Broadband Now.

7. Astound Mobile: Review Summary

The Good

• Astound Mobile shares T-Mobile’s network. Sharing T-Mobile’s network allows Astound Mobile users to take advantage of their high-speed coverage nationwide.
• Great Bundle. Astound Mobile offers well-priced bundles, so if you are interested in their services, then you can get Internet, mobile, and cable from them. This is a great way to consolidate and save. 
• Price Lock. Astound Mobile keeps your price locked at what you see for two years. Prices may increase after the first two years, but it is a great way to secure good prices for a long time. 

The Bad

• Hidden Fees. While Astound Mobile’s Internet pricing is fantastic, there are hidden fees associated with every account. There are fees for the equipment you need, which vary by account, and also maintenance fees you must pay with some regularity. 
• You have to use Astound Internet to qualify. Astound Mobile has an alluring unlimited plan, but if you don’t have Astound Internet, you cannot become one of their customers.
• Limited Astound Internet coverage. Astound Internet is not available in the majority of the United States, and that means it is difficult to become an Astound Mobile customer. If you are interested in a fantastic phone and internet bundle and you live in an area where Astound Internet is available, this is a great choice. 
• Limited plan options. Astound Mobile’s cell phone plans are a great addition to their Internet service, but their mobile plans are all much more expensive than the competition. MVNOs like Visible, Mint Mobile, and Tello Mobile have a variety of cell phone plans that are all priced much better than what you can find at Astound Mobile.  

There’s a lot to like about Astound Mobile. Excellent network, affordable plans, and a well-stocked store. Of course, it’s not all good, but Astound Mobile has its strengths. Just be careful, though, because Astound’s cell phone plans, on their own, are more expensive than the competition. Low-data cell phone plans (say, less than 10 GB) are available for very low prices in some other carriers like Ting and Freedom Pop. The best part of Astound Mobile is the bundle with Astound Internet. Check out the bundles to see if one is right for you. If you want more information regarding cell phone plans in your area, you can check out Really’s comparison tool for all the information you need! 

More Frequently Asked Questions

Who is the carrier for Astound Mobile?

Astound Mobile uses T-Mobile’s network for its phone plans. Users of this MVNO enjoy T-Mobile’s fantastic network coverage at an affordable price. 

Is Astound Mobile owned by T-Mobile? 

While Astound Mobile uses T-Mobile’s cell phone towers, the company itself is not affiliated with T-Mobile. 

Can anyone join Astound Mobile?

A residential or business Astound Internet account is required before signing up for Astound Mobile. As long as you are within the radius of Astound Internet’s coverage than you can add a mobile account to your Internet account.