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8 Reasons Why Your WiFi Calling isn’t Working – and How to Fix It

September 24, 2024
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If you’ve been looking for a new phone plan, you’ve likely seen several carriers touting that their plans offer WiFi Calling included. However, several users have reported difficulties with this new feature, leading phone providers and carriers to have to mend the issues. There are several ways WiFi Calling can malfunction, but fortunately each can be easily fixed. 

What is WiFi Calling? 

WiFi Calling is a feature many cell phone carriers provide, where users can make phone calls using WiFi instead of their cell phone signal. The technology has existed for years, called Voice over Internet Protocol (VoIP), which powers platforms like Skype, WhatsApp, and Google Meet. 

While this feature is convenient for when you don’t have cell phone service, users have experienced several issues with dropped calls, calls not going through, and poor quality of connection. Luckily, there are several ways to fix this. 

Close-up hand holding phone in front of laptop
A weak WiFi signal can disrupt your calls. If your connection drops, it will affect call quality and reliability.

Why your WiFi Calling isn’t working and how to fix it

There are several reasons WiFi Calling might not be working for you, so it's important to troubleshoot and rule out specific reasons why you’re facing technical difficulties.  

1. Carrier support

Wi-Fi calling may not be supported by your carrier, phone model, or the specific plan you signed up for. It’s important to stay updated on what your plan features, so be sure to keep up with website updates and announcements. 

2. Device software

WiFi Calling can glitch out if your phone doesn’t have the latest software updates installed. Be sure to keep your phone updated or sign up for automatic software updates if your phone allows it.

3. Wi-Fi network

The Wi-Fi network you're using – public or private – may not work with Wi-Fi calling. If you suspect your WiFi doesn’t allow this, be sure to contact your internet provider or do research on which providers allow this feature. You should also try turning your WiFi off and on again – as well as the WiFi Calling feature in your phone settings – to see if the issue is resolved. 

4. Network congestion

A congested network – usually crowded public areas – can prevent calls from coming in or going out. Luckily, you should still be able to place a call in crowded areas like this, as you’d likely have cell phone reception. Otherwise, it’s best to wait and see if the issue resolves itself. 

5. Wi-Fi signal

A weak Wi-Fi signal can lead to poor audio or dropped calls. If it’s your home WiFi causing these issues, make sure to reset the internet as well as the Calling feature and try again. Weak WiFi can also be a huge issue in public settings, but moving closer to the WiFi source may be able to help speed up your connection. 

6. Interference

Other devices, such as cordless phones, baby monitors, or Bluetooth-enabled devices, may be causing Wi-Fi interference. If you’re able to, unplug these devices or disable bluetooth features to make your call. 

7. Firewalls

A firewall is a security system that protects a computer network from unauthorized access. It monitors network traffic, which means it can block you from visiting certain websites and even WiFi Calling. Make sure any firewalls you’re aware of are off to make your call. 

8. Power-saving features

If you have your battery-saving features turned on to conserve battery, many features  – including WiFi Calling – may be temporarily paused on your device. Turning off power-saving to make your phone call can reduce this issue. Just be sure your phone isn’t at 1%!

Conclusion & how to combat continuous Wifi-Calling issues

While WiFi Calling has a lot of bugs to work out as the feature becomes more developed, it’s still a convenient tool in case of emergencies and lack of cell reception. If you’re still having issues with WiFi Calling after trying these methods to fix it, be sure to reach out to your service provider for more in-depth help. 

If you’re looking for a phone plan with specific features like WiFi Calling, check out really.com’s comparison engine! You can use their filtering system and compare both carriers and their specific plans to find the one that suits you. 

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