your questions,
answered
REALLY is a privacy-focused mobile carrier with nationwide 5G coverage. we can’t sell your data like big wireless does, because we don’t keep your information. Think Signal or VPN services, but for your calls, texts and network connections.
we set out to build a luxury telecom brand that people love, vs. a company like AT&T or Verizon that disappoints more than the New York Jets. REALLY operates our own network & technology + we partnered with T-Mobile, so combined it's the most robust network solution in America and getting better everyday.
switching takes 10 minutes or less! head over to really.com/plans to pick your phone plan.
if you're bringing your phone number, ensure you have your account number and transfer PIN from your existing carrier. see our FAQ answer for "can i bring my phone number to REALLY" for instructions on getting that information.
you'll follow 3 key secure steps in the process: purchase, number transfer (if you're doing it) and activation. most of this happens inside of a secure and logged in experience where no bad actors can access the sensitive information associated with your eSIM.
once activated, we'll walk you through important device settings the other carriers don't tell you about in order to provide optimal service.
once you've switched, login to your account at my.really.com to see all the private and secure features associated with your REALLY plan.
we reimagined what a wireless carrier should look like, from the business model to the service and product. it starts with a model based on privacy and security. we designed our technical architecture so we cannot see who or what is happening on our network. we don’t sell location data, or call information or browsing preferences to data brokers, and hackers can’t get this personal information, because we simply don’t have it. not only does our network and our partners network have this built in on the backend, but we provide additional tools like AI powered privacy assistants, full encryption & security features that millions of consumers currently pay for separately. that’s all included with REALLY phone plans.
oh, and we're building better coverage too. we are killing dead zones with our decentralized network. know of a deadzone on your way to work? have bad service in your house? we will install a mini cell tower wherever it's needed so you have the best coverage for you (coming soon). as we improve coverage, we can also provide access to others in the community that wouldn’t otherwise have connectivity, helping to end the digital divide.
we currently only offer cell phone service, but we may offer a home internet + cell service bundle in the near future.
our app will be released by the end of 2024. become a founding member today!
we have some recommendations on what we think you should get, from iPhones to Droids. check out our list here which includes affordable places online to get a good deal.
see an overview of our wireless plans here.
this is not something we currently offer but we do have plans to offer something in the future like this.
The Deadzone Destroyer is a product we will offer to our founding members at a discounted rate upon release. the product improves indoor coverage at home where the customer's service is otherwise poor. would you like me to add you to the waitlist for that?
we do offer business plans! please email us at [email protected] to learn more
our supported devices are siimilar to t-mobile's. check your device compatibility here.
our eSIMs are intended to be used in a cell phone. in some cases they can be used in a computer or vehicle, depending on the device. please reach out to [email protected] to learn more.
REALLY supports eSIMs only at the moment on an individual basis. are you a business looking to purchase a business plan? if so, we support physical SIMs for those plans. please send us an email at [email protected] to learn more!
you do not need a physical SIM for REALLY's service. if your device is eSIM compatible, you will activate our service by scanning a QR code for an eSIM. Most newer phones are eSIM compatible.
if your device is dual SIM compatible, yes. most newer devices are dual SIM compatible.
yes, our plans are optimized for eSIMs.
if your device is dual SIM compatible, yes. most newer devices are dual SIM compatible.
yes, you can! please reach out to us inside of the subscriber dashboard when you're ready to add more lines and someone from our support team will get you taken care of.
we don't offer military discounts at the moment but it is coming soon! reach out to a member of our support staff using the chat function and we'll let you know if we have any promotions available.
we do! our device insurance plans are:
• screen shield protection: $5/month
• accidental and mechanical: $10/month
• comprehensive protection: $10/month
learn more and purchase device insurance here.
while we do offer unlimited data, it's important to note that network resources are not limitless. To ensure a fair and consistent experience for all our customers, we implement a fair usage policy.
after you've used a significant amount of data, typically around 50GB, we may need to temporarily adjust your speed to manage network congestion. This helps prevent the network from becoming overwhelmed and ensures everyone can enjoy a reliable connection. Your speeds will return to normal at the beginning of your next billing cycle.
you can! in order to transfer your phone number to REALLY, you'll need to do the following:
• request that your current carrier unlock your phone. if you are financing your phone on your current plan, you'll need to pay off the balance before switching to REALLY.
• once unlocked, request your account number and transfer/port PIN from your existing carrier.
• helpful tip: you can dial *PORT on your device to request your transfer details or login to your account and search the account number and transfer PIN inside of your dashboard.
yes, you can get a new phone number with REALLY. just select that you do not want to bring your number at checkout and we will assign you a new number for your plan.
yes, the eSIM is required to have a phone number associated with it, but your primary phone number will be used for talk and text. to ensure your clutch settings are configured properly, please do the following:
• go to settings → cellular → default voice line → select your phone number (your primary carrier's SIM)
• also go to settings → cellular → cellular data → select your number (your primary carrier's SIM) and enable data switching. this will allow you to use the Clutch SIM when it has the better coverage.
yes, your phone has to be carrier unlocked. you can request that your current carrier unlock your phone. if you are financing your phone on your current plan, you'll need to pay off the balance before switching to REALLY.
iphone:
• open settings
• tap on general
• select about
• scroll down to carrier lock. if it says "no SIM restrictions," your iphone is unlocked.
android:
• open settings
• tap on connections (or network & internet)
• select mobile networks
• tap on network operators and then search networks. if you see different networks names, your phone might be unlocked.
first check if it is carrier unlocked already. check out our FAQ answer for 'how do i check if my phone is unlocked.' if it is in fact locked, reach out to your current carrier and request that they unlock your device. you may have to pay off your device balance depending on the carrier you have.
your phone will need to be unlocked in order to try REALLY's service as a second SIM.
if it is unlocked and your phone is dual SIM compatible, you can add REALLY as a secondary line.
should you wish, you'll still be able to use your existing number for talk, text and data by prioritizing your current carrier's line as your primary line for each.
you can cancel service for any reason at any time. if your account has been activated for more than 72 hours after you've purchased, we will not issue any refunds for payments you have already made. we do offer a Money Back Guarantee for new phone plans. read more about it in our Terms and Conditions.
yes! want to know about how our international roaming plans work? click here
you can view the list of supported countries here.
yes, our plans come with unlimited hotspot!
• you can check REALLY's coverage in the US here.
• our network covers 99% of the US and works in 200+ countries internationally.
• your plans come with high speed data where REALLY has coverage. during periods of network congestion or prioritization, you may experience slower speeds. for normal data users, you can expect consistently high speeds where we have coverage.
currently our SIMs do not work on watches or tablets, but please check back as we have plans to make that a possibility in the future.
yes, your location will be automatically shared with emergency services when dialing 911.
if you use wifi calling, ensure you are using an approved address in your REALLY account.
its means we are building a phone network that is powered by the people. your neighbors put small radios on their roof and help extend the phone network to cover deadzones™ and get even faster speeds. right now our DeWi network is available in Austin, but we’ll be expanding to other cities REALLY soon. learn more about DeWi here.
as a REALLY customer you have access to the nation’s largest and fastest 5G network and REALLY’s proprietary decentralized wireless network.
REALLY has partnered with T-Mobile to cover the most comprehensive coverage nationwide.
deprioritization occurs with all carriers during high traffic events ( festivals, concerts, etc). you should not feel it in your day to day use of the service.
this is not something that can be changed on an individual user basis. many factors can affect REALLY's download and upload speeds, including:
• device: the model, software, and running applications of the device.
• distance: the distance between the device and the cell site, or the distance between devices in the area.
• other users: how many other customers are using the same cell site, or how many other other Wi-Fi devices are in the area.
• environment: the surrounding terrain, buildings, and trees, or whether the device is inside a building or moving vehicle.
• interference: interference on the radio band or frequency.
• time of day: speeds may vary depending on the time of the day.
sign up for our limitless plan for optimal service, speeds and international reach.
during periods of network congestion, prioritization may occur. for limitless users exceeding 40GB, GOAT users exceeding 2GB, enterprise users exceeding 5.5GB, and clutch users exceeding 10GB reduced speeds may be experienced until the next billing cycle. your data even if you reach the threshold is still unlimited, it just may be at lower speeds.
GSM (2G) and CDMA (3G) are legacy technologies. We mainly use 5G and 4G in the network, and in the worst cases, 2G and 3G when more recent technologies are not available in a given region.
yes, REALLY's 5G Ultra Capacity (UC) network uses both mid-band and millimeter wave (mmWave) 5G frequencies. 5G UC can provide fast speeds and wide coverage, and can even deliver speeds as fast as Wi-Fi. When you're in an area with 5G UC, your phone will display a "5G UC" icon.
REALLY also has C-band spectrum, which it plans to deploy in 2024. C-band is expected to further increase the capacity of T-Mobile's network.
eSIM sourcing location varies. all the eSIMs we supply are mandatorily certified and authorized service providers by GSMA (Global System for Mobile Communications Association). GSMA audits and authorizes eSIM services within the specifications of the security scheme for SIM production and subscription management suppliers, ensuring industry-wide trust and protection for customers. this rigorous certification process guarantees that our eSIMs meet the highest standards of security and reliability.
5G: we protect your data with strong encryption methods. when your data is being sent, we use AES (Advanced Encryption Standard) 256 or TLS (Transport Layer Security) 1.2 encryption to secure it. For stored data, we use AES 256 encryption. we follow strict guidelines to ensure that the keys, algorithms, and techniques we use provide the best possible security for your data.
REALLY DeWi: for our DeWi network we match those standards of AES256 for data in transit and AES256 for data at rest. we also provide Application-Level Encryption for full end-to-end encryption. additionally we store very minimal data, only network health metrics.
if you’d like to read more about our fully encrypted and private network, there is more information here.
calls and data traffic between your phone and the network, as well as improvements at the application level to encrypt what the user is accessing as well as apps accessing the Internet.
this means that both its signaling and user data are protected against eavesdropping and tampering. REALLY’s enhanced security relies on strong encryption algorithms, as well as mutual identification mechanisms, so that mobile phone calls or data connections would be securely encrypted over a network.
our mobile devices are a part of our daily lives and connected to everything that is important to us digitally. but without us knowing, these phones have quietly shared our location, identity, and conversations to nearby cell towers. these towers link to a global network, sharing our personal data with telcos worldwide. this information can then be accessed by advertisers, authorities, or hackers looking to exploit that information. at REALLY, we’re building a network that gives our customers the freedom to secure and private communication.
REALLY must comply with CALEA requirements, and we take public safety very seriously. we recognize the important role of law enforcement for a functioning society. CALEA, the Communications Assistance for Law Enforcement Act, and similar standards around the world, allow for lawful telecommunications intercept. we will answer lawful requests with the information that we have. If we don’t have that information stored, we can’t disclose it.
currently, mobile operators use native 4G/5G encryption (physical layer where data is transmitted - over the air to the tower and the network trunk via cable to the data centers) but not at the application layer to the Internet (the apps users access online). Our end-to-end VPN addresses this, ensuring no one intercepts your access when using the application.
additionally, when you access the Internet, there are sites that track your visit, collecting sensitive data via DNS lookup. To address this, we are also building an extra privacy protection layer at the application layer to prevent undue collection of sensitive data when you visit certain websites.
REALLY prioritizes roaming partnerships that employ the same level of security as our network, but we cannot guarantee the same levels of encryption as it is dependent on our roaming partner/carrier’s network.
no, your calls will be encrypted regardless as per the global 3GPP standardization specifications for 4G.
REALLY’s encryption will be applied for all data transmission. if you’re wanting to have added layers of protection between users, we would recommend using a platform like Signal for messaging.
switching takes 10 minutes or less! head over to really.com/plans to pick your phone plan.
if you're bringing your phone number, ensure you have your account number and transfer PIN from your existing carrier. see our FAQ answer for "can i bring my phone number to REALLY" for instructions on getting that information.
you'll follow 3 key secure steps in the process: purchase, number transfer (if you're doing it) and activation. most of this happens inside of a secure and logged in experience where no bad actors can access the sensitive information associated with your eSIM.
once activated, we'll walk you through important device settings the other carriers don't tell you about in order to provide optimal service.
once you've switched, login to your account at my.really.com to see all the private and secure features associated with your REALLY plan.
you can see the cost of our plans here.
apply to be a founding member in order to receive an exclusive rate.